Member Services Representative – Outbound Call Center
Posted 2025-04-18
Remote, USA
Part Time
Immediate Start
Description:
• Conduct outbound campaigns to cross sell products and services.
• You will field incoming telephone calls produced by your own calling campaign.
• You will assist members through website registration and application navigation.
• Educate members on available product offerings and application processes.
• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
• Deliver a great customer experience to all members internally and externally.
• Work with other departments on cross functional tasks and projects
• Follow and maintain strict adherence to policies, privacy protocols, and processes.
• Maintain performance and quality standards based on established call center metrics including turn-around times.
• Maintain in-depth understanding of the Companys different services.
• Make recommendations according to customers needs.
• Maintain high customer satisfaction scores and strive to improve these continuously.
• Perform other ad hoc duties, as needed.
Requirements:
• Must have worked in outbound sales at a call center for at least 3 years.
• Comfortable in dynamic, high-volume environments
• Exceptional interpersonal, written, and verbal communication skills
• Ability to handle a wide range of situations over the phone with tact and diplomacy.
• Effective time management and self-accountability
• Comfortable using HubSpot CRM is a plus.
• Able to multi-task under time pressure
• Entrepreneurial spirit and willingness to take on challenges.
• Ability to adapt to changing circumstances and priorities.
• Comfortable working and learning independently.
Benefits:
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• Conduct outbound campaigns to cross sell products and services.
• You will field incoming telephone calls produced by your own calling campaign.
• You will assist members through website registration and application navigation.
• Educate members on available product offerings and application processes.
• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
• Deliver a great customer experience to all members internally and externally.
• Work with other departments on cross functional tasks and projects
• Follow and maintain strict adherence to policies, privacy protocols, and processes.
• Maintain performance and quality standards based on established call center metrics including turn-around times.
• Maintain in-depth understanding of the Companys different services.
• Make recommendations according to customers needs.
• Maintain high customer satisfaction scores and strive to improve these continuously.
• Perform other ad hoc duties, as needed.
Requirements:
• Must have worked in outbound sales at a call center for at least 3 years.
• Comfortable in dynamic, high-volume environments
• Exceptional interpersonal, written, and verbal communication skills
• Ability to handle a wide range of situations over the phone with tact and diplomacy.
• Effective time management and self-accountability
• Comfortable using HubSpot CRM is a plus.
• Able to multi-task under time pressure
• Entrepreneurial spirit and willingness to take on challenges.
• Ability to adapt to changing circumstances and priorities.
• Comfortable working and learning independently.
Benefits:
Apply Job!
Apply To This Job
Check More Jobs