Customer Service Team Lead

Leading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Better together!This position is on-site, and we are looking for people who share our passion.

Position Responsibilities
• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching
• Handle escalated customer issues and provide weekly support for customer interactions

Minimum Requirements
• High School diploma or equivalent required.
• 3+ years of customer service experience
• 2+ years of experience in a leadership
• Effective communication skills

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