Customer Service & Operations Generalist
Posted 2025-04-18
Remote, USA
Part Time
Immediate Start
About Dryft Board:
Dryft Board is a pre-revenue, recreational e-vehicle startup redefining urban riding through our flagship product, the Dryft Board. Our mission is to bring freedom, creativity, and joy to riders worldwide. As a young and dynamic company, we thrive on collaboration, adaptability, and innovation, and were looking for a versatile team member to grow with us.
Role Overview:
Were searching for a Customer Service & Operations Generalist who can wear multiple hats and thrive in a startup environment. While the primary responsibility is delivering exceptional customer service, this role will also support operations, marketing initiatives, and project management tasks. Youll be a key player in building a world-class experience for our customers while driving internal processes that fuel our growth.
Key Responsibilities:
Customer Service (Primary Focus)
• Act as the first point of contact for customer inquiries via email, chat, phone, and social media.
• Resolve issues related to product questions, order status, troubleshooting, and returns.
• Develop and refine customer service workflows and FAQs.
• Collect and report customer feedback to inform product development.
Operations
• Assist in inventory management, order fulfillment coordination, and logistics tracking.
• Collaborate on building and maintaining CRM and ticketing systems (e.g., Zendesk, Shopify).
• Track and manage warranty claims, repairs, and replacements.
Marketing Support
• Help execute social media campaigns, including responding to comments and engaging with the community.
• Coordinate customer reviews, testimonials, and user-generated content initiatives.
• Contribute to marketing material development, from email templates to blog content.
Project Management
• Lead or support cross-functional projects that improve efficiency and customer experience.
• Manage timelines and communicate progress to stakeholders.
• Document processes and contribute to team-wide knowledge sharing.
What Were Looking For:
• Experience: 5+ years in customer service, operations, or a related role; startup experience is a plus.
• Adaptability: Ability to juggle diverse tasks in a fast-paced, ever-evolving environment.
• Tech Savvy: Familiarity with tools like Shopify, Zendesk (or similar CRM systems), and social media platforms.
• Communication Skills: Exceptional written and verbal skills; capable of clear, empathetic customer interactions.
• Problem-Solving: Self-starter who can identify challenges and propose creative solutions.
• Passion: A genuine interest in e-micro mobility, action sports, or urban riding is a bonus!
What We Offer:
• A chance to make a significant impact at an early-stage startup.
• Collaborative, merit-based culture that values creativity and communication.
• Competitive salary and opportunity for growth as the company scales.
• Flexibility in work schedule and location.
If youre excited about building something from the ground up and making a difference for our customers and team, wed love to hear from you!
How to Apply:
Send your resume and a brief cover letter explaining why youre the perfect fit for this multipurpose role to jenni@drfytboard.com
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Dryft Board is a pre-revenue, recreational e-vehicle startup redefining urban riding through our flagship product, the Dryft Board. Our mission is to bring freedom, creativity, and joy to riders worldwide. As a young and dynamic company, we thrive on collaboration, adaptability, and innovation, and were looking for a versatile team member to grow with us.
Role Overview:
Were searching for a Customer Service & Operations Generalist who can wear multiple hats and thrive in a startup environment. While the primary responsibility is delivering exceptional customer service, this role will also support operations, marketing initiatives, and project management tasks. Youll be a key player in building a world-class experience for our customers while driving internal processes that fuel our growth.
Key Responsibilities:
Customer Service (Primary Focus)
• Act as the first point of contact for customer inquiries via email, chat, phone, and social media.
• Resolve issues related to product questions, order status, troubleshooting, and returns.
• Develop and refine customer service workflows and FAQs.
• Collect and report customer feedback to inform product development.
Operations
• Assist in inventory management, order fulfillment coordination, and logistics tracking.
• Collaborate on building and maintaining CRM and ticketing systems (e.g., Zendesk, Shopify).
• Track and manage warranty claims, repairs, and replacements.
Marketing Support
• Help execute social media campaigns, including responding to comments and engaging with the community.
• Coordinate customer reviews, testimonials, and user-generated content initiatives.
• Contribute to marketing material development, from email templates to blog content.
Project Management
• Lead or support cross-functional projects that improve efficiency and customer experience.
• Manage timelines and communicate progress to stakeholders.
• Document processes and contribute to team-wide knowledge sharing.
What Were Looking For:
• Experience: 5+ years in customer service, operations, or a related role; startup experience is a plus.
• Adaptability: Ability to juggle diverse tasks in a fast-paced, ever-evolving environment.
• Tech Savvy: Familiarity with tools like Shopify, Zendesk (or similar CRM systems), and social media platforms.
• Communication Skills: Exceptional written and verbal skills; capable of clear, empathetic customer interactions.
• Problem-Solving: Self-starter who can identify challenges and propose creative solutions.
• Passion: A genuine interest in e-micro mobility, action sports, or urban riding is a bonus!
What We Offer:
• A chance to make a significant impact at an early-stage startup.
• Collaborative, merit-based culture that values creativity and communication.
• Competitive salary and opportunity for growth as the company scales.
• Flexibility in work schedule and location.
If youre excited about building something from the ground up and making a difference for our customers and team, wed love to hear from you!
How to Apply:
Send your resume and a brief cover letter explaining why youre the perfect fit for this multipurpose role to jenni@drfytboard.com
Apply Job!
Apply To This Job
Check More Jobs