Customer Support Scheduling App
Posted 2025-04-18
Remote, USA
Part Time
Immediate Start
This role will be supporting a digital app on Shopify which gives customers online calendars for services. What started as an idea has grown into a trusted app for bookings. We have over 20K installs in 40+ countries.
The app has global reach and we are a global team! We're looking for a Customer Support Associate that can help with responding to customer inquiries by chat app and email, guiding customers to help articles, coordinating with me (co-founder) on the top issues, and setting customer expectations. Business Hour would be USA timezones (8am - 6pm ET). We don't need support all day, just for a few hours throughout the day can work, can manage a schedule with you and add more hours from there
Skills
- Written Communication to respond to customers, guide them towards the solution, and set expectations on fixes
- Communicate internally to escalate issues
- Proven experience in a customer support role, preferably with ability to capture customer reviews
- Have a positive, friendly tone that is also understanding when customers are frustrated
- Dependability to conduct your work on time and on schedule
- Expertise with Shopify sites, how to use the orders and checkout
- Communicating issues to the team using Intercom, Trello or Email
Team
- Small team of 5, remote
- Use Email & WhatsApp to chat, Trello to organize issues, and Intercom to communicate to customers
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The app has global reach and we are a global team! We're looking for a Customer Support Associate that can help with responding to customer inquiries by chat app and email, guiding customers to help articles, coordinating with me (co-founder) on the top issues, and setting customer expectations. Business Hour would be USA timezones (8am - 6pm ET). We don't need support all day, just for a few hours throughout the day can work, can manage a schedule with you and add more hours from there
Skills
- Written Communication to respond to customers, guide them towards the solution, and set expectations on fixes
- Communicate internally to escalate issues
- Proven experience in a customer support role, preferably with ability to capture customer reviews
- Have a positive, friendly tone that is also understanding when customers are frustrated
- Dependability to conduct your work on time and on schedule
- Expertise with Shopify sites, how to use the orders and checkout
- Communicating issues to the team using Intercom, Trello or Email
Team
- Small team of 5, remote
- Use Email & WhatsApp to chat, Trello to organize issues, and Intercom to communicate to customers
Apply Job!
Apply To This Job
Check More Jobs